Audi Service Promise

Our promise to our customers.

Your Audi will require regular maintenance throughout its life to keep it in optimum condition. Only an Audi Centre can guarantee the very best maintenance for your Audi, based on our principles of "service promise".

We believe our customers have the right to receive excellent service. That's why we have a set of service standards for our service teams that determine how we do business with you. We actively monitor our service to ensure you receive the highest standards of customer care.

• Promise – service bookings made within 10 days dependent on courtesy car requirements
• Mobility – we offer alternative transportation to keep you mobile
• Peace of mind – our courtesy cars are fully fuelled and insured
• Attentive – we ask your permission before we carry out any extra work
• Trust – there are no hidden charges
• Accountability – we name the Technicians who work on your car
• Consistency – training means standards are maintained
• Pride – wash and vacuum after every Service
• Assurance – in the unlikely event of a complaint, your issues will be dealt with properly.